Overview
- ITSM provides services that can standardize the whole process and systematically manage IT infra from a service point of view out of an IT management method by specific areas such as systems, applications, and network security.
- It is possible to easily and rapidly apply necessary services optionally or inclusively depending on situations of customers through the IT outsourcing service.
Functions of ITSM
1) Relocation and transfer of application/data
2) IT service monitoring
3) IT service operation and management
4) Application and IT infra maintenance
Management Areas of ITSM
Application
- Customer build Software
(customer development software)
- Enterprise Package Software
(commercial software)
- Configuration management
- Failure management
- Transformation management
Server, WAS, database
- Server, WAS, database
- Data storage and back-up
- Network and security
- Desktop and OA
- Performance management
- Figuration management
- Configuration management